Champion teams of architects, business analysts, designers, tests, UX/UI specialists, computer engineers, and implementation consultants to deliver cloud-based services to clients in Information Services, Construction, Services, Government, and Healthcare sectors. Collaborate with client leadership teams to align on business unit strategy and prioritize roadmap activities. Facilitate client discovery sessions to elicit client needs and articulate long-term vision. Own the scoping, planning, and execution of strategic engagements to drive business outcomes. Provide advisory and subject matter expertise on digital transformation with secure cloud products.

• Improve operational efficiency of client operations by leveraging data to inform continuous improvement opportunities and recommending to relevant stakeholders.
• Minimized outsourcing reliance from 80% to 50% by leading digital transformation initiative, resulting in cohesive global reporting structure with regional and global accountabilities for digital capabilities.
• Enhanced portfolio structure leading to efficiencies and higher performance by leveraging expertise to rebalance client application portfolio mix to provide economies of scale.

Spearheaded delivery of enterprise technology engagements for clients in telecommunications, logistics, medical, and public services sector. Guide clients through requirements decomposition to articulate the technology strategy and roadmap and align to corporate objectives. Recruited engineers for cross-functional teams to elaborate and drive understanding of customer needs. Identified emerging risks and dependencies by monitoring program progress and employing mitigation strategies. Cultivated relationships with vendors to ensure quality and timely delivery and completion of tasks. Supported with pre-sales activities, including business casing, SOW creation, resource plans, project charters, and more.

• Increased revenue streams by 40% by establishing deep knowledge of the long-term goals of clients and serving as the trusted advisor in leading the strategic initiatives to realize organizational goals.
• Influenced direction and tactical approach of strategic initiatives by driving key conversations around decision making.

Helmed the successful implementation of ServiceNow for Verizon by directing 18-member project leadership team through the launch, planning, execution, and go-live of the platform. Coalesced senior stakeholders to key objectives by leveraging data to prepare key insights and enable critical decision making. Teamed with Organizational Change Management team to craft change management plans, training guides, and facilitate informational sessions.

• Improved IT productivity by 20% through implementation of key workflows and optimized processes
• that harness the strengths of the IT team.
• Reduced major IT incidents and recovery time by 25% by enabling technology leadership with visibility into emerging reported incidents.
• Drove increase in end-user self-service for resolution (by 15%) by analyzing common issues and creating workflows optimized for end users.

Launched the first Project Management Office founded on project management best practices by designing operating model for team and recruiting eight project managers. Standardized project management deliverables, reports, and delivery process. Co-designed portfolio of strategic initiatives to drive desired outcomes by teaming with business process owners to integrate business process management practices. Hosted client workshops to capture pain points, facilitate big picture thinking, and identify emerging risks. Mentored 50+ project managers from cross-functional teams.

• Increased adoption of new project management standards by motivating teams to embrace behavioral changes and training team members on new standards.

Directed multiple project teams of 20+ workstreams through the large-scale implementation of Medicare Modernization Act (MMA) for the Colorado region. Ensured adherence and compliance to federal and regulatory requirements. Governed project decision making while monitoring project budget, scope, and schedule. Coordinated release schedules to ensure timely delivery of value and allocating resources to support accordingly. Established understanding of accountabilities required for Social Security, Health Insurance Portability and Accountability Act (HIPPA), Healthcare Effectiveness Data and Information Set (HEDIS), and more by collaborating with ancillary teams.

• Streamlined business process for the MMA project to save over $500,000 by implementing a go-to-market strategy.
• Introduced the Primary Care Provider (PCP) project designed to reduce visits for same concern by ensuring clear communications that provided consistent patient care between primary care providers and members.